Privacy policy

🔹 PRIVACY POLICY — ROSSART

Last updated: July 26, 2025

1. 📦 Data Collection

We only collect the information necessary to process your orders: your name, address, email, and phone number.
Your data is handled with the utmost confidentiality and is never sold or shared with third parties.

2. 💬 Use of Data

Your personal information is used exclusively to:

  • Process and ship your orders.

  • Contact you if needed regarding your purchase.

3. 💳 Payments

Payments made on our website are 100% secure, processed through trusted third-party platforms such as Stripe or PayPal.
ROSSART never has access to your banking or credit card details — these are fully encrypted and managed directly by the payment providers.

4. 🍪 Cookies

Our website may use cookies to enhance your browsing experience and to analyze website performance.
You can disable cookies at any time through your browser settings if you prefer not to allow them.

5. 🔁 Returns & Refunds

All ROSSART products are printed on demand through our production partner Printful.
As a result, returns are only accepted in the following cases:

  • The product is defective or damaged upon arrival.

  • There is a printing or manufacturing error.

  • The wrong item was received (wrong size, model, or design due to Printful’s error).

⚠️ For all other reasons — such as a change of mind, incorrect size, or customer order error — returns and refunds are not accepted.
Please do not return any item without prior authorization.

If you experience an issue, contact us at contact@rossstudio.fr.
We will forward your case to Printful, who will handle a replacement or refund once the claim is validated.

6. 🔒 Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

  • Request access to your personal data,

  • Request correction or deletion of your information,

  • Withdraw your consent to its use at any time.

To exercise your rights, please contact us at contact@rossstudio.fr.

ROSSART is committed to protecting your information and ensuring a responsible, transparent, and secure shopping experience 🌿.